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Medpro Solutions Training Classes

A/R Courses Offered:

  • Balance Detail (Beginners) – Accessing the Accounts Receivable section of Horizon Practice Plus for an account; locating charges, payments, adjustments and other types of transactions for a patient; looking at detailed information for these transactions; how to answer patients’ billing questions, collecting balances.

Length of Class: 1 hour
Prerequisites: Network Access

  • Balance Detail (Intermediate) – Accessing the Accounts Receivable section of Horizon Practice Plus for an account; locating charges, payments, adjustments and other types of transactions for a patient; looking at detailed information for these transactions; how to answer patient’s billing questions, collecting balances. Review of windows and transaction detail window. Review on locating Error Corrections on the account.

Length of Class: 3 1/2 hours
Prerequisites: Network Access, Registration Update/Patient Coverage View, Balance Detail (Basic)

  • Error Corrections (Basic) – This course is designed for MedPro employees. How to correct transactions that do not require removal of payments or adjustments.

Length of Class: 2 hours
Prerequisites: Network Access, Balance Detail (Basic), Claims Manager

  • Error Corrections (Advanced) – This course is designed for MedPro employees. How to correct transactions that require removal of payments or adjustments.

Length of Class: 6 hours (Given over 2 days. Part 1 is 4 hrs, Part 2 is 2 hrs.)
Prerequisites: Network Access, Balance Detail (Basic & Intermediate), Claims Manager, Basic Error Corrections

Charge Entry Courses Offered:

  • Context Key Entry – Accessing the Context system to enter charges; learn data processing functions required when entering charges into system; learn how to work edits associated with charges entered into the Context system.

Length of Class: 3 hours (Given over 2 days. Part 1 is 2 hrs, Part 2 is 1 hr.)
Prerequisites: Network Access, Registration Update/Patient Coverage View, Scheduling View, Balance Detail (Beginners)
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Claims Courses Offered:

  • Claims Manager – Brief review of Balance Detail. How to access Claims Manager system for Open Claim information and associated windows; remark codes review; claim note review.

Length of Class: 3 hours
Prerequisites: Network Access, Balance Detail (Beginners)

Front End Process Courses Offered:

  • Cashiering – Posting payments into Horizon Practice Plus, generate receipts; deposit procedure.

Length of Class: 1 hour
Prerequisites: Network Access, Balance Detail (Beginners)

  • PSR Processes and Procedures – PSR check-in process; insurance terminology; review of major insurance carrier guidelines; review of special billing areas (Work Comp, Company accounts, etc); collection procedures; insurance web site access.

Length of Class: 2 1/2 hours
Prerequisites: Network Access, Scheduling, Registration Update/Patient Coverage View, Registration Create

  • PSR Review – Review of check-in process; collection review; Best Practices review; insurance web site review; guarantor switch and patient transfer training.

Length of Class: 3 hours
Prerequisites: Network Access, Scheduling, Registration Update/Patient Coverage View, Registration Create, PSR Processes and Procedures, Balance Detail

Network Courses Offered:

  • Network Access / Web-mail training – Overview of the Network and how computers work: security policy; diagnosing problems; opening applications; how to report a help call; logging out of applications and system; tips and training of the web mail application.

Length of class: 1 hour
Prerequisites: Manager Approval
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Practice Partner Courses Offered:

  • Practice Partner (Introduction) – Overview of the Electronic Medical Record (EMR); how to access patients; how to view different parts of the patient’s medical record online.

Length of class: 1 hour
Prerequisites: Network Access

  • Practice Partner (Note Writing) – How to enter notes on the patient’s electronic medical record.

Length of class: 1/2 hour
Prerequisites: Network Access, Practice Partner Introduction

  • Practice Partner (Prescription Writing) – How to enter prescriptions on the patient’s electronic medical record.

Length of class: 1 hour
Prerequisites: Network Access, Practice Partner Introduction, Practice Partner Note Writing

Registration Courses Offered:

  • Coverage Create – Review of coverage windows; training for loading and expiring coverage for major insurance carriers.

Length of Class: 12 hours (6 hours/day, given over 2 days)
Prerequisites: Network Access, Registration Update/Patient Coverage View

  • Patient Transfer / Guarantor Switch – Moving patients from one account to another, making patients the guarantor of the accounts they are currently under.

Length of Class: 1/2 hour (This course is offered in conjunction with the PSR Review course.)
Prerequisites: Network Access, Registration Update/Patient Coverage View, Registration Create, Balance Detail

  • Registration Create – Accessing Horizon Practice Plus to register a patient.

Length of Class: 1 hour
Prerequisites: Network Access, Registration Update/Patient Coverage View

  • Registration Update/Patient Coverage View – Accessing Horizon Practice Plus (HPP); locating a patient; viewing and updating patient and guarantor demographic information; viewing insurance information for patient; viewing and entering notes for the patient or guarantor; scanning insurance cards; viewing support tables.

Length of Class: 2 3/4 hours
Prerequisites: Network Access
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Scheduling Courses Offered:

  • Scheduling – Accessing Online Horizon Practice Plus Scheduling; locating a patient; viewing patient appointments; viewing and/or printing the physician’s schedule; scheduling/cancelling appointments.

Length of class: 3 hours
Prerequisites: Network Access

  • Scheduling Mini-Maintenance – Accessing Online Horizon Practice Plus Scheduling and performing on-line scheduling maintenance for the physician’s schedule; opening, closing and holding a schedule or appointment.

Length of class: 1 hour
Prerequisites: Network Access, Scheduling